Frequently Asked Questions

Q. How do I place an order with Rio Rancho Party Rentals?

A. Simply visit our website and browse through our extensive collection. Once you've selected your desired items, you can place an order online. Alternatively, you can reach out to our dedicated customer service team for assistance.

Q. Do you deliver, and is there a fee?

A. Yes, we deliver for an additional fee. Due to the rising cost of fuel, our delivery fee has increased and is based on zip code.

Q. Do you deliver to backyards or other areas?

A. Standard delivery includes placement at the nearest entrance. For the safely of our staff, we do not carry rentals beyond the nearest entrance. If you require special accommodations, please contact our team for pricing prior to booking your rentals.

Q. Do you offer set-up and break down services?

A. Yes, we offer set-up and breakdown services for an additional fee. Our team takes care of everything for a hassle-free experience. Contact our team for pricing.

Q. I don't want to pay for delivery; can I pick up my items instead?

A. Yes, we offer pick up service as convenient alternative to delivery. Simply select customer pick-up as your preferred method and leave the rest up to us.

Q. Do you offer rentals during the week?

A. Yes, you can rent items throughout the week; however, please reach out to our customer service team for assistance for bookings made Monday-Friday.

Q. How long is the rental period?

A. Our standard rental period is overnight. If you require a longer duration, please discuss it with our team when placing your order to arrange suitable terms.

Q. Can I view items before renting?

A. Absolutely! We welcome clients to our showroom located in Rio Rancho. It's an excellent opportunity to see our range and select the perfect pieces for your event. Or contact our team to schedule an appointment.

Q. Do your concessions come with supplies?

A. All concession rentals are for the machine only. Contact our team for product recommendations that will work best with our machines.

Q. What if an item gets damaged during my event?

A. While we understand accidents happen, clients are responsible for any damages or loss during the rental period. Fees for damages will vary based on the item's replacement or repair cost; however, we don't want you to be in that situation which is why we offer accidental damage waiver protection. Intentional damage is not covered.

Q. Can I make changes to my order after it’s been placed?

A. We aim to offer flexibility. Changes can be made up to a certain date before your event. However, last-minute changes might be subject to availability and potential fees. Please reach out as soon as you know of any adjustments.

Q. What if I need to cancel?

A. Please refer to our Rental Agreement for cancellation details.

Q. How far in advance should I book my rentals?

A. We recommend booking as soon as you have your event date to ensure the availability of your preferred items. Popular items can get booked quickly, especially during peak event seasons; however, when allowable we always welcome last-minute bookings.

Q. Why choose Rio Rancho Party Rentals for luxury event rentals?

A. Rio Rancho Party Rentals is committed to offering unparalleled luxury and service. Our pieces are a testament to craftsmanship and elegance. Combined with our dedicated team and years of experience in Rio Rancho, NM, we promise an unmatched rental experience for every event.

If you have any other questions, please feel free to call us any time at: (505) 544-7368